Frequently Asked Questions
Orders & Shipping
** We are currently experiencing extended delays in our fulfillment due to a transition of our fulfillment warehouse. During this time you may experience an additional 2-3 weeks to receive your order. We sincerely apologize for any inconvenience this may cause & are doing everything we can to get your orders shipped out as soon as possible.
Please note that in addition to the above, all COVID-19 protocols are still in place, resulting in limited resources at our warehouse and restrictions with shipping carriers. We apologize for the inconvenience, but more importantly we wish everyone a safe and healthy time through this health crisis. If there are any concerns please notify us at email@example.com.
Thank you for visiting and shopping at Junk Food Clothing. The following are the terms and conditions that constitute our shipping policy.
**Domestic shipping policy: Currently only shipping to Continental United States. Orders with ground shipping placed Monday thru Friday (Friday before 10am) will be shipped within 24hrs. Orders are not shipped or delivered on weekends or holidays and orders from Monday may ship on Tuesday due to weekend orders fulfilling first.
If we are experiencing a high volume of orders, shipments may be delayed. Please allow additional days in transit for delivery. If significant delays are expected for your order we will contact you via phone or email.
Shipments within Continental U.S. ONLY.
|SHIPPING METHOD||ESTIMATED DELIVERY TIME||COST|
|Standard Ground Shipping||3-5 Business Days||Flat Rate $8
Free on orders over $75
Where can I find my tracking?
We will send you your package’s tracking number in a shipping confirmation email once your order leaves our warehouse. You can also find a link to the tracking information in your account.
Can I change/cancel my order?
If for any reason you would like to cancel your order, please contact our Customer Service Department as soon as possible. We will make every effort to accommodate your request. However, please keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot cancel or change an order once it has entered the shipping process.
Do you ship internationally?
We currently do not ship internationally, but we are working on it!
Do you ship to PO boxes or APO/FPO addresses?
Unfortunately, at this time, we cannot ship to PO Boxes or APO/FPO addresses.
Will my credit card be charged immediately?
Yes. Your credit card will be charged once your order is placed. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has shipped.
How can I edit my shipping address?
If your order is shipping to an incorrect address, please email firstname.lastname@example.org.
All purchases may be returned within 30 days of shipment received. The items must be unworn, unwashed, undamaged, with original tags attached. We can only accept returns from junkfoodclothing.com.
Where do I ship my return?
Returns must be mailed to the address listed below.
Please email our customer service team at email@example.com for assistance with a return shipping label.In your email, please include your order number, item you would like to return and one of the reasons listed below for your return:
- Too Large
- Too Small
- Did not like item
- Ordered Multiple Sizes - Kept Best Fit
- Changed Mind
- Defective Item
- Incorrect Product Received
When will my credit card be refunded?
Once your package has been received, your refund will be processed within 7 business days. A credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the address listed on your order when this transaction has taken place.
Any additional questions or concerns?
Please reach out to our customer service email and we will get back to you ASAP: Hello@junkfoodclothing.com
Do you offer gift cards?
We currently do not offer physical gift cards.
What forms of payment do you take?
We accept payments from Paypal, Apple Pay, Visa, Mastercard, Discover, and American Express.